FAQ
Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept PayPal, which supports all major credit and debit cards (Visa, Mastercard, American Express). You do not need a PayPal account — you can check out as a guest.
Can I modify or cancel my order?
Orders can be cancelled within 12 hours of being placed. Email lunarelegance.shop@gmail.com as soon as possible. After 12 hours the order enters processing and cannot be cancelled.
Sizing & Fit
What size are your scarves and shawls?
Sizes vary by style, so always check the measurements listed on the individual product page. As a general guide:
- Printed chiffon and polyester shawls — commonly 80 × 180 cm
- Mercerized cotton and keffiyeh styles — commonly 180 × 70 cm
- Jersey styles — commonly 70 × 180 cm
- Caps and under-caps — one size
How do I choose the right size for abayas and dresses?
Each abaya and dress product page includes a detailed size chart with garment measurements. If you are between sizes we recommend sizing up for a more relaxed fit. Because garments are measured by hand, please allow a 2–3 cm difference.
Fabric & Care
What fabric are your items made from?
We work with several fabrics across the collection — polyester chiffon, cotton blends, mercerized cotton and soft jersey. The exact composition of each item is listed in its product description.
How do I care for my items?
Hand wash or gentle machine wash cold and separately. Do not bleach. Lay flat or hang to dry. Use a low iron if needed and avoid high heat to protect prints.
Shipping
How much is shipping?
Standard shipping starts at $3.99 and is calculated by parcel weight. Standard shipping is free on orders over $69. Express shipping to the Middle East and North America is $19.99. See our Shipping Policy for the full rate table.
How long does shipping take?
Standard shipping: 7–15 business days. Express shipping: 3–7 business days. Processing takes 1–3 business days before dispatch.
Do you ship to my country?
We ship worldwide. If your country is not available at checkout, please email us.
Will I have to pay customs duties?
Some countries charge import duties. These fees are the recipient's responsibility.
How do I track my order?
You will receive a tracking number by email once your order ships.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of receiving your order. Items must be unworn, unwashed, in original condition with tags attached and in the original packaging.
Which items cannot be returned?
For hygiene reasons, scarves, shawls and head coverings are final sale and cannot be returned or exchanged. Items marked "Final Sale" or "Clearance" are also non-returnable. Please check the measurements and fabric on the product page before ordering.
Do you offer exchanges?
We do not offer direct exchanges. If you need a different size or colour on an eligible item, please return it for a refund and place a new order.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with a photo of the item and we will arrange a replacement or a full refund, including return shipping costs. This applies to all items, including final sale items.
How do I get a refund?
Refunds are issued to your original payment method within 5–7 business days after we receive and inspect your return. Full details are in our Refund & Return Policy.
Still Have Questions?
Email lunarelegance.shop@gmail.com — we respond within 24–48 hours.